Privacy Policy

Last updated 04 Aug 2026

Thank you for using The EAP App. This Privacy Policy outlines how The EAP App (“the App”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our mobile application. We are committed to protecting your privacy and ensuring that your personal information is handled in a responsible and lawful manner. This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, and other applicable laws.

 

1. Consent
By using our app, you consent to the collection and processing of your personal information as outlined in this Privacy Policy.

 

2. Information We Collect
We may collect and process the following types of information:
- Personal information you provide directly, such as your name, email address and/or account details.
- Subscription and purchase-related information processed via Paystack.
- Usage data, including app interactions, crash reports, and performance data.
- Device and technical information such as device type, time spent in the app, operating system, and app version.

 

3. Purpose of Data Collection
Your information is used to:
- Provide and maintain app functionality.
- Manage subscriptions and payments.
- Improve app performance and user experience.
- Communicate important service-related information (app updates, features, or support).
- Comply with legal and regulatory obligations.

 

4. Third-Party Services
We use the following third-party service providers:
- Paystack: to manage in-app subscriptions and purchases.
- Firebase: to determine usage data, including app interactions.
These service providers process data on our behalf and are required to protect your information in accordance with applicable data protection laws. Please review their privacy policies for more information.

 

5. Data Storage and Security.
Your data is securely stored using Firebase infrastructure. We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, or misuse.

 

6. Retention
We will retain your personal information only for as long as necessary for the purposes stated in this Privacy Policy.

7. Sale or Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Your data is only shared with service providers strictly necessary for app operation and legal compliance. We may disclose your personal information if required by law or in response to a valid legal request.

 

8. User Rights (POPIA)
In accordance with POPIA, you have the right to:
- Access your personal information.
- Request correction or deletion of your information.
- Object to the processing of your personal information.
- Withdraw consent where processing is based on consent.
Requests can be made by contacting us using the details below.

9. Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

 

10. Links to Other sites
The app may contain links to other websites to access legislation or helpful documents and information. All external websites will have their own Privacy Policies and all users are encouraged to review these.

 

11. Changes to Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted within the App, and the updated policy will include a revised “Last updated” date.

 

12. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact The EAP App Team at theeapapp@gmail.com.

By using our app, you acknowledge that you have read and understood this Privacy Policy, including how and why we use your information.